FAQ

When will my order arrive?

Most orders arrive within 7–10 business days, including processing.

Is shipping really free?

Yes. Shipping is free on all orders.

Which countries do you ship to?

We ship to the United Kingdom, Germany, Austria, and Switzerland.

What if my lamp arrives damaged?

Please contact us within 48 hours of delivery and include photos.
We will arrange a replacement or refund.

Can I return an item?

Yes. Returns are accepted within 30 days if the item is unused and in original condition.

Who pays for return shipping?

Customers pay for return shipping unless the item is defective, damaged, or incorrect.

When will my refund be issued?

Refunds are processed within 7 business days after inspection.

Can I cancel my order?

Yes, as long as it hasn’t shipped yet.

How do I track my order?

Tracking details are emailed once your order ships.

Do you operate a physical store?

No. Beldren is an online-only brand.

Are payments secure?

Yes. All payments are encrypted and securely processed.

How can I reach customer support?

📧 info@beldren.com
Response time: 1–2 business days

Beldren is operated by CONQUER GROWTH LTD.
Registered in the UK with company number 745767.

Phone: +47 930 27 205

Address: 272 Bath St., Glasgow, G2 4JR, United Kingdom

Email: info@beldren.com

Do you have questions or need support?
Please contact us. We guarantee a response to all questions or special requests within 24 hours.

Support:
Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)